Products & Services

Customer Communication Services

Over the past 20 years, Symcor has earned a reputation for best-in-class communication services, helping our clients enhance their customer experience, transition to digital and stay competitive in a rapidly changing marketplace.

Symcor can create and deliver both print and digital communications to transform business communications into engaging customer touchpoints, providing solutions that adapt to rapidly changing market needs.

RETHINK Communications

CCS Values PropositionLeveraging an award-winning enterprise, omni-channel customer communications platform, Symcor manages all aspects of creating and delivering data-driven communications.

This enables you to focus your resources and funding on core revenue-generating services. Symcor’s solutions help you improve quality and time to market while reducing costs with technology investments and continuous improvement strategies.



 

Data Processing

 
  • Reuse existing legacy core system data avoiding costly upstream changes
  • Simplify integration with existing enterprise data systems
  • Capability to accept data from multiple sources and in various formats from many systems
  • Reduce upstream changes to legacy mainframe data systems
 
 

Composition & Self-Serve Content Management

 
  • Create appealing, dynamic and engaging customer communications suitable for all delivery channels
  • From simple document creation of correspondences to complex wealth management and transactional statements
  • Enable business users to create, modify and manage timely, relevant, targeted messaging content across print and digital channels
  • Capitalize on your existing customer communications
 
 

Delivery Channels

 
  • Omni-channel customer experience adapted for both print and digital channels
  • Print: black & white and full colour, accessibility (large print and braille)
  • Digital: AFP, PDF, email notification, SMS, XML, responsive HTML, accessibility (accessible PDF, eText and audio)
  • Delivery touchpoints through Symcor’s five Canadian regional state-of-the-art facilities
 
 

Digital Storage & Electronic Presentment

 
  • Extensive archiving experience of over 15 years in consolidating all paper and digital communications onto a single vendor platform
  • Secure, Canadian-based archives for 7 years or more, with national scale and robust business continuity management
  • Delivers 99.999% up-time reliability
  • Archive all print and digital communications onto a single vendor platform

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